Tag Archives: University of Toronto

Guide Provides Citizens Access to Open Data Literacy

The Geothink Citizen’s Guide for Open Data found at citizens-guide-open-data.github.io

By Drew Bush

Screenshot of the Geothink Citizen’s Guide to Open Data link on Geothink.ca.

You may have noticed a new banner gracing the front right portion of the Geothink.ca Web site starting last month. Click on it and it will take you to a key deliverable of this five-year partnership research grant funded by Canada’s Social Sciences and Humanities Research Council (SSHRC).

The Geothink Citizens Guide to Open Data was created by Curtis McCord and Dawn Walker, Geothink doctoral students in University of Toronto’s Faculty of Information, in collaboration with Geothink Co-Applicant Leslie Regan Shade, professor and associate dean for research in the faculty. It was first presented at Geothink’s 2016 Summer Institute at Ryerson University in Toronto when the duo were master’s students speaking on a panel.

“There’s actually still a big barrier where a lot of individual people aren’t using open data,” Walker said. “So we’re like in this moment, of saying, ‘Ok, open data has been lauded for all this potential promise.’ But it’s not exactly being used proportionally in the ways that are expected. From my experience, I’ve just seen a lot of companies or people who have very strong technical capabilities being able to work with open data. But there’s a lot of people who maybe have questions about their city or country that maybe open data can speak to. But like don’t—like wouldn’t even know to engage with it as a question you could ask of data. Or even know that open data would be a place they could go look to see.”

“These sorts of guides kind of help think about what those bridges could be,” Walker added. “And [they] address some of the literacies and capabilities required to even start to understand that you can ask questions that open data can answer.”

The Guide’s goal is to “provide citizens with tools to understand what makes up open data (OD), how it can be used in their communities, and where to find it.” Set up similarly to a Wiki page with drop-down menus, it consists of four sections on the right-hand bar entitled “Citizens Stories,” “Citizen Guide,” “Additional Resources,” and “About this Guide.”

The home page for the Guide notes that “People across Canada use technology that makes use of data as part of their daily lives” and increasingly are “starting to think about creative ways that this technology and data can be used to address issues they face in their communities and cities.” It adds that civic technology constitutes instances where “citizens come together to identify problems in their society or their community and solve them with data, computers, or expertise. Many kinds of data and their uses come up when we talk about open data and we’re going to know about them at the end of this guide.”

“It’s in no way kind of settled, right?” McCord said of the Guide. “We really intended this to be kind of a living document that people could update with their own stories or their own insights. We’re really open to ideas about how the kind of like stewardship of this thing might work. I mean, I’m much less committed to the content of the guide than I am to the idea that it can exist and be cared for. I’d rather it be everybody else’s ideas on their than mine. Because in a way, that shows it’s like kind of actually being put to work.”

McCord added that anyone interested in contributing can edit the guide by following simple instructions to use GitHub found at the bottom “Change This Guide!” link on the site. They can also e-mail the authors by clicking the “Feedback” link. Such contributions will represent the next step in the guide’s release to the public.

According to Shade, the first steps began directly as a result of her work with Geothink.

“The project began with my interest in exploring facets of data literacy, and more particularly with an interest in unpacking elements of open data for people and communities that were curious about it but not conversant with how to use open data,” she wrote in an e-mail. “Alexander Taciuk, our former [Geothink] Project Manager, was instrumental in encouraging me to pursue this project. And key to the project’s vision was the tremendous teamwork of Curtis McCord and Dawn Walker who worked on the Guide while finishing up their Master of Information degrees.”

“Curtis and Dawn wrote and designed the bulk of the Guide while also convening a small group within Geothink and locally to give advice on the content,” she added.

This year Shade engaged new students to continue work on several facets of the Guide including University of Toronto Master of Information students Dal Singh, Nicole Stradiotto and Mari Zhou and doctorate student Camille-Mary Sharp.

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If you have thoughts or questions about the article, get in touch with Drew Bush, Geothink’s digital journalist, at drew.bush@mail.mcgill.ca.

Paper Spotlight: Fostering Citizen Trust in Municipal Government

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A new IMFG Perspectives paper posit five steps to foster citizen trust in Canadian municipalities.

By Drew Bush

In a new article, Geothink Co-Applicant Pamela Robinson and her co-author, Dina Graser, posit five steps to foster citizen trust in Canadian municipalities as they attempt to raise funds to cope with almost $400 billion of infrastructure deficit nationwide.

Pamela Robinson is an associate professor at Ryerson University’s School of Urban and Regional Planning.

Pamela Robinson is an associate professor at Ryerson University’s School of Urban and Regional Planning.

Published by the Institute on Municipal Finance and Governance (IMFG) at University of Toronto’s Munk School of Global Affairs, A Recipe for Fiscal Trust (No. 13) reviews literature on public trust in government. In September, the authors will host a seminar to elaborate on their work. (Check back here for details when they become available.)

“There’s no shortcuts,” Robinson, an associate professor at Ryerson University’s School of Urban and Regional Planning, said of the paper. “We have to stop thinking about civic engagement and relationship building between local government and members of the general public as discreet events and things that you tick-off, ‘Like, ok, I’ve done that.’ There are—the ways in which relationships are built and maintained and nurtured and cultivated is the active work of government.”

She sees this research as building upon previous Geothink research examining the ways in which civic hackathons reshape citizen-government interactions along with open data. Instead of interrogating how open data makes municipalities more accountable or transparent (or may fail to), this paper examines how it shapes levels of public trust in government. Robinson adds that data itself is not a panacea.

“Data is an input into our process but the data itself won’t give you trust or transparency,” she said. “You have to use the data embedded in broader processes of civic engagement. And so the portal is just the beginning—it’s not the end.”

Robinson warns that the longer municipalities wait to build trust and raise funds, the greater the challenge will be in terms of the huge backlog of municipal infrastructure work that needs to be completed. Particular challenges include governments strapped for resources and money, news cycles with shorter attention spans, and citizen fatigue with governmental processes. Yet, new transit lines or bridges require sustained community engagement.

“Not only is the process of maintaining good citizen-local government relationships really important and hard work,” Robinson said. “It’s going to require more and more attention. And it can’t be just that thing that those people over there do. It needs to be internalized.”

Find the executive summary and citation for the article below:

Citation
Graser, D. & Pamela, R. (2016) A Recipe for Fiscal Trust. IMFG Perspectives, No. 13, p. 1-20.

Executive Summary
Cities across Canada face an enormous infrastructure deficit. From 100-year-old water mains to transit systems in vital need of upgrading and expansion, Canadian infrastructure is widely recognized to be in dire straits. And while the majority of Canadians elected a new government that was prepared to run a deficit to fund infrastructure, these funds alone will not cover the investments needed.

Local governments need to make significant financial investments, too, and must raise revenues through taxes, user fees, and possibly new revenue tools. But before they can take these actions, they have to build trust to convince heir residents that new revenues are needed and will be spent wisely.

What does it mean to build trust? This paper examines the notion of trust and how governments can build it using:

  • Good information: relevant data made accessible to citizens and attractively packaged to enhance transparency;
  • Good communications: good stories that are well told, with relevant information distributed through a variety of channels (using open government tools and techniques);
  • Good engagement: inclusive and meaningful opportunities for dialogue about policy decisions to build the continuum of trust (using a variety of mechanisms);
  • Credibility: building an effective track record and controlling costs (through better performance benchmarking and other approaches);
  • Earmarking of funds: creating a dedicated fund that clearly links revenues raised to specific expenditures, and regularly reporting on the progress of projects funded.

This research shows that there are concrete and practical steps that cities can take to build fiscal trust – but there are no shortcuts. Trust-building is a long-term proposition that takes resources. Cities must invest the time and dedicate the resources to build trust through all of the steps outlined, and continue to do so as part of their regular activities.

Geothink Student Evan Hamilton Explores Canadian Municipal Open Data and the Role of Journalism

headshot of Evan Hamilton

Geothink student Evan Hamilton recently defended his master’s thesis on Toronto data journalists’ use of open data.

By Naomi Bloch

Data journalists are some of the most active users of government open data in Canada. In his recently defended thesis, Evan Hamilton, a master’s student in the University of Toronto’s Faculty of Information, examined the role of data journalists as advocates, users, and producers of open data.

Hamilton’s thesis, titled “Open for reporting: An exploration of open data and journalism in Canada,” addressed four research questions:

  1. Are open data programs in Ontario municipalities developing in a way that encourages effective business and community development opportunities?
  2. How and why do journalists integrate open data in reporting?
  3. What are the major challenges journalists encounter in gaining access to government data at the municipal level?
  4. How does journalism shape the open data development at both the policy level and the grassroots level within a municipality?

To inform his work, Hamilton conducted in-depth, semi-structured interviews with three key data journalists in the City of Toronto: Joel Eastwood at the Toronto Star, William Wolfe-Wylie at the CBC, and Patrick Cain at Global News. While open data is often touted as a powerful tool for fostering openness and transparency, in his paper Hamilton notes that there is always the risk that “the rhetoric around open data can also be employed to claim progress in public access, when in fact government-held information is becoming less accessible.”

In an interview with Geothink, Hamilton explained that the journalists made important distinctions between the information currently available on Canadian open data portals and the information they typically seek in order to develop compelling, public-interest news stories. “One of the big things I took away from my interviews was the differentiation that journalists made between Freedom of Information and open data,” said Hamilton. “They were using them for two completely different reasons. Ideally, they would love to have all that information available on open data portals, but the reality is that the portals are just not as robust as they could be right now. And a lot of that information does exist, but unfortunately journalists have to use Freedom of Information requests to get it, which is a process that can take a lot of time and not always lead to the best end result.”

Legal provisions at various levels of government allow Canadians to make special Freedom of Information requests to try to access public information that is not readily available by other means. A nominal fee is usually charged. In Toronto, government agencies generally need to respond to such requests within 30 days. Even so, government responses do not always result in the provision of usable data, and if journalists request large quantities of information, departments have the right to extend the 30-day response time. For journalists, a delay of even a few days can kill a story.

While the journalists Hamilton interviewed recognized that open data portals were limited by a lack of resources, there was also a prevailing opinion that many government agencies still prefer to vet and protect the most socially relevant data. “Some were very skeptical of the political decisions being made,” Hamilton said. “Like government departments are intentionally trying to prevent access to data on community organizations or data from police departments looking at crime statistics in specific areas, and so they’re not providing it because it’s a political agenda.”

Data that helps communities

In his thesis, Hamilton states that further research is needed to better understand the motivations behind government behaviours. A more nuanced explanation involves the differing cultures within specific municipal institutions. “The ones that you would expect to do well, do do well, like the City of Toronto’s Planning and Finance departments,” Hamilton said. “Both of them provide really fantastic data that’s really up-to-date, really useful and accessible. They have people you can talk to if you have questions about the data. So those departments have done a fantastic job. It’s just having all the other departments catch up has been a larger issue.”

An issue of less concern to the journalists Hamilton consulted is privacy. The City’s open data policy stresses a balance between appropriate privacy protection mechanisms and the timely release of information of public value. Hamilton noted that in Toronto, the type of information currently shared as open data poses little risk to individuals’ privacy. At the same time, the journalists he spoke with tended to view potentially high-risk information such as crime data as information for which public interest should outweigh privacy concerns.

Two of the three journalists stressed the potential for data-driven news stories to help readers better understand and address needs in their local communities. According to Hamilton’s thesis, “a significant factor that prevents this from happening at a robust level is the lack of data about marginalized communities within the City.”

The journalists’ on-the-ground perspective echoes the scholarly literature, Hamilton found. If diverse community voices are not involved in the development of open data policies and objectives, chances for government efforts to meet community needs are hampered. Because of their relative power, journalists do recognize themselves as representing community interests. “In terms of advocacy, the journalists identify themselves as open data advocates just because they have been the ones pushing the city for the release of data, trying to get things in a usable format, and creating standard processes,” Hamilton said. “They feel they have that kind of leverage, and they act as an intermediary between a lot of groups that don’t have the ability to get to the table during negotiations and policy development. So they’re advocating for their own interests, but as they fulfill that role they’re advocating for marginalized communities, local interest groups, and people who can’t get to the table.”

Policy recommendations

Hamilton’s research also pointed to ways in which data journalists can improve their own professional practices when creating and using open data. “There needs to be more of a conversation between journalists about what data journalism is and how you can use open data,” Hamilton said. “When I talked to them, there was not a thing like, ‘Any time you use a data set in your story you cite the data set or you provide a link to it.’ There’s no standard practice for that in the industry, which is problematic, because then they’re pulling numbers out of nowhere and they’re trusting that you’ll believe it. If you’re quoting from a data set you have to show exactly where you’re getting that information, just like you wouldn’t anonymize a source needlessly.”

While Hamilton concentrated on building a picture of journalists’ open data use in the City of Toronto, his findings resulted in several policy recommendations for government agencies more broadly. First, Hamilton stressed that “as a significant user group, journalists need to be consulted in a formal setting so that open data platforms can be better designed to target their specific needs.” This is necessary, according to Hamilton, in order to permit journalists to more effectively advocate on behalf of their local communities and those who may not have a voice.

Another recommendation is aimed at meeting the needs of open data users who have different levels of competency. Although he recognizes the challenges involved, in his concluding chapter Hamilton writes, “Municipal governments need to allocate more resources to open data programs if they are going to be able to fulfill the needs of both a developer class requiring technical specifications, and a general consumer class that requires tools (for example. visualizations and interactives) to consume the data.”

Finally, Hamilton recommends that municipalities engage in more formal efforts “to combat internal culture in municipal departments that are against publishing public information. Data should be viewed as a public service, and public data should be used in the public interest.”

If you have any questions for Evan, reach him on Twitter here: @evanhams


Evan Hamilton successfully defended his Master of Information thesis on September 29 at the Faculty of Information, University of Toronto. His work was supervised by Geothink co-applicant researcher Leslie Regan Shade, associate professor in the University of Toronto’s Faculty of Information. Other committee members included University of Toronto’s Brett Caraway and Alan Galey (chair), as well as April Lindgren, an associate professor at Ryerson University’s School of Journalism and founding director of the Ryerson Journalism Research Centre, a Geothink partner organization.

 Abstract

This thesis describes how open data and journalism have intersected within the Canadian context in a push for openness and transparency in government collected and produced data. Through a series of semi-structured interviews with Toronto-based data journalists, this thesis investigates how journalists use open data within the news production process, view themselves as open data advocates within the larger open data movement, and use data-driven journalism in an attempt to increase digital literacy and civic engagement within local communities. It will evaluate the challenges that journalists face in gathering government data through open data programs, and highlight the potential social and political pitfalls for the open data movement within Canada. The thesis concludes with policy recommendations to increase access to government held information and to promote the role of data journalism in a civic building capacity.

Reference: Hamilton, Evan. (2015). Open for reporting: An exploration of open data and journalism in Canada (MI thesis). University of Toronto.

If you have thoughts or questions about this article, get in touch with Naomi Bloch, Geothink’s digital journalist, at naomi.bloch2@gmail.com.